Shipping Policy

    Order Processing

    • All orders are processed within 1-3 business days after payment confirmation.

    • Orders placed on weekends or public holidays will be processed on the next business day.

    • In case of delays due to high order volume or unforeseen circumstances, we will notify you via email or phone.

    Shipping Methods & Delivery

    • We partner with reliable courier and logistics providers to ensure safe and prompt delivery of your orders.

    • Delivery timelines are estimates only and are not guaranteed. Delays caused by courier partners, or weather conditions are beyond our control.

    • Estimated delivery time depends on your location:

    - Within Kerala: 2-4 business days

    - Within India: 4-7 business days

    Shipping Charges

    • Shipping charges are calculated based on the delivery location, package weight, and chosen delivery method.

    • Any applicable shipping charges will be displayed at checkout before you confirm your order.

    • From time to time, we may offer free shipping promotions, which will be clearly mentioned on our website.

    Order Tracking

    • Once your order has been shipped, you will receive a tracking number via email or SMS.

    • You can track your order on our courier partner’s website using the provided tracking number.

    Delivery Attempts

    • Our courier partners will attempt delivery to the provided address. If delivery is unsuccessful after multiple attempts, the package may be returned to us, and re-shipping charges may apply.

    • Please ensure the delivery address and contact information provided are accurate to avoid delays or failed deliveries.

    Damaged or Missing Items

    • If you receive a damaged package or if items are missing, please contact our Customer Service within 7 days of receiving the order.

    • We may require photographs of the package and product(s) to process your claim.

    Contact Us

    Merchant Legal entity name: SAMIYA SILKS

    Registered Address: MP-IX/348 B, PAZHERI PLAZA, KODATHIPPADI, MANNARKKAD, MANNARKAD-I, KERALA, PIN: 678582

    Operational Address: MP-IX/348 B, PAZHERI PLAZA, KODATHIPPADI, MANNARKKAD, MANNARKAD-I, KERALA, PIN: 678582

    Telephone No: 9562700999

    E-Mail ID: samiyaorders0@gmail.com